As part of what the telecommunications giant characterizes as an ongoing commitment to transparency, Verizon’s customer service line began informing users this week that their calls would be monitored for the company’s sadistic amusement. “By staying on the line, you consent to being roundly mocked by a boardroom of executives who cackle maniacally over 26-year-old single malt scotch every time you beg to ‘speak to a human’ like a pathetic, shit-sniffing dog,” a pleasant automated voice now says, assuring submissive customers that their call is important because every torturous minute they’re forced to wait while listening to tinny Michael Bublé Christmas music fills the Verizon C-suite with unspeakable satisfaction.
2

